TheCapeTutor.com, owned and operated by TheCapeTutor, is committed to safeguarding your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of information within our Service, as well as your options regarding the collection and utilization of data. Terms capitalized herein but not defined have the meanings ascribed to them in our Terms of Use, accessible at https://www.thecapetutor.com/terms-and-conditions. By utilizing our Service, you consent to the data practices outlined in this Privacy Policy.
Unless otherwise specified, all definitions in the Client Policy and the Tutor Policy are applicable to this Statement. Throughout this Statement, the terms 'you' and 'your' refer to the User of the Site, whether you are a Client, Tutor, or another user. This Policy pertains to the information collected from Users of our Site and includes details regarding the personally identifiable information we gather, how and when it is utilized, the measures taken to safeguard it, and the parties with access to it.
What Information Is Collected?
Personally Identifiable Information (PII): We collect PII (as defined below) only when provided directly by you in connection with the Service. This may occur when registering for a User account or corresponding with us, with our responses retained. Additionally, any Messages sent through the Service or information provided in posted Messages may be retained. PII may also be received from third parties. For instance, accessing our Site or Service via a third-party connection (e.g., Facebook Connect) may result in the third party sharing certain information about your use of its service with TheCapeTutor. This information may include your IP address or device identifier, as well as any data permitted by you to be shared with us and any publicly shared information associated with that service. It is advisable to review and adjust privacy settings on third-party websites and services before linking or connecting them to our websites or Service. 'Personally Identifiable Information' includes any data that can identify an individual, such as a name, address, email, phone number, or other contact information. By utilizing paid aspects of the Service, you may be required to share billing and payment details with our third-party payment processor, to which you expressly agree.
Non-Personally Identifiable Information: We collect and utilize information about user interactions with the Service in a format that does not identify individuals ('Non-Personally Identifiable Information'). This includes:
Analytics information: We employ third-party analytics tools to gauge traffic and usage trends for the Service. These tools gather data sent by your browser, such as the web pages visited, browser add-ons, screen dimensions, and other details aiding us in Service improvement. Analytics information may be used alongside Personally Identifiable Information to create a broader user profile, enhancing our ability to serve you.
Cookies information: When visiting the Service, one or more cookies—small text files containing alphanumeric characters—may be sent to your computer to uniquely identify your browser, facilitating faster logins and improved site navigation. Cookies may also convey usage details (e.g., viewed pages, clicked links) allowing us to track Service usage over time. Persistent cookies remain on your hard drive after browser closure, while session cookies are temporary and vanish upon browser closure. Your browser settings can be adjusted to refuse all cookies or provide notification when a cookie is sent. Note that disabling cookies may impact Service functionality.
How is the information used:
The Site requests various types of Personal Information to improve the quality of Services provided to you. Providing accurate information enables us to better address your needs.
All Personal Information held by TheCapeTutor is retained in compliance with GDPR regulations. TheCapeTutor serves as the data controller for all Personal Information collected and received when utilizing TheCapeTutor Services.
Data processing to provide and improve the TheCapeTutor Site and Services
We utilize your information primarily to fulfill our contractual obligations in providing the Services you request, along with related services such as website administration and security. We undertake the following processes to fulfill our contract with you:
Enabling Site access and account creation
Facilitating tutor profile creation and promotion
Matching students and tutors, personalized to show relevant matches.
Facilitating user communication and account updates
Booking arrangements between students and tutors
Providing recordings and enabling payments
Offering client/student and tutor support
Providing photos and videos to establish trust and foster connections between users.
Additionally, we employ your information to support our legitimate interests in developing the Site and Services. These processes include:
Assisting in the technical administration of the Site
Understanding Site functionality for user insights informing product development
Utilizing demographic information
Preventing fraud, spam, and abusive behavior
Fulfilling safeguarding and legal obligations
You acknowledge that TheCapeTutor may use your Personal Information to contact you via post, phone, or electronic mail as necessary for the requested Services on the Site.
We also utilize your information to support our legitimate interests in marketing the Site and Services. These processes include:
Marketing activities targeting registered users, personalized based on interactions with the Site, and delivered via email, social media advertising, and digital marketing channels
Notifying users about promotions, Referral Discount Codes, services, or tutoring surveys
Conducting impact reporting to assess Service effectiveness.
Undertaking research to understand clients (students and tutors) interests.
Analyzing interactions to enhance marketing efficiency.
Direct Marketing: Periodically, TheCapeTutor may contact you via post, telephone, or electronic mail with information or offers directly related to the Site and Services.
Upon Site registration, you acknowledge that your contact information may be used by TheCapeTutor for direct marketing purposes related to the Site and Services.
Upon registration, you will receive a welcome email, which you cannot opt out of receiving. However, subsequent marketing emails will include an opt-out option.
Depending on your opt-out preference, TheCapeTutor may contact you via post, telephone, or electronic mail with information or offers regarding products (and services), including discounts and exclusive offers.
Opting Out: If you prefer not to receive future marketing communications from TheCapeTutor, please contact us at support@thecapetutor.com with "UNSUBSCRIBE REQUEST” or similar statement in the subject line.
Third-Party Direct Marketing
If you have provided consent for your Personal Information to be shared with specific categories of third parties (aside from TheCapeTutor), or for TheCapeTutor to send you marketing communications regarding third-party products and services, then we/they may contact you via post, telephone, or email with information or offers related to their offerings.
Opting Out: Should you decide to revoke your consent to receive communications about third-party goods and services, please utilize the unsubscribe link provided in the email, or contact support@thecapetutor.com with the subject line "THIRD PARTY UNSUBSCRIBE REQUEST" or similar. Kindly note that our systems may require some time to fully process your opt-out request. If you continue to receive emails within forty-eight (48) hours of making changes, please accept our apologies and disregard them.
The legal grounds for processing your personal data under GDPR are as follows:
Necessity for performance of a contract: Processing is necessary to fulfill our contractual obligations or to take steps prior to entering into a contract with you to provide our products and services.
Legitimate interests: Processing is necessary for our legitimate interests, such as fraud prevention, child protection, maintaining service quality, error detection, and cybersecurity, unless overridden by your interests, rights, or freedoms. To protect children from harassment and abuse, we verify and securely store tutor identification cards, passports, or personal information on our servers for identification purposes, which are not made public.
Explicit consent: You have given explicit consent for the processing of your personal data for specific purposes, such as receiving electronic Direct Marketing communications from us and/or third parties, as described in this notice.
Legal obligation: Processing is necessary to comply with a legal obligation, or in rare cases:
Protection of interests: Processing is necessary to protect your or someone else's interests.
Public interest: Processing is needed in the public interest or for official purposes.
Personal Data, Personal Information, and Account Deletion: All users have the right to delete their personal data and information from TheCapeTutor. You may initiate data erasure through one of the following methods:
Account deletion: Access your account settings via "Dashboard" -> "Account Settings" -> "Delete My Account." This action permanently removes all personal data, information, and profile photos (if any) from TheCapeTutor system and website, and is irreversible.
Contact support: Alternatively, you can email support@thecapetutor.com to request the erasure of your personal data and information. Once processed, all personal data, information, and profile photos (if any) will be permanently removed from TheCapeTutor system and website within three business days, and cannot be reversed.
